<aside> 💡 Ask "why" 5 times to really get to the core of something

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Goals

1. Identify pain points/confusion in the project page.
2. To gather feedback on the design and usability of the page.
3. Find out what users would ideally like to see and do on the project page.

What do I want to know

• What people were expecting
• What could be improved
• What they like
• What they dislike
• What they wish it had

Script

PART 1

Building Rapport

Small talk, background etc.

Ask about recording — *** Start recording ***

Introduction: